Effective Date: April 10, 2026
Last Updated: April 10, 2026
PRIVACY POLICY
Craveology LLC ("Craveology," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website at craveology.co or contact us through our contact form.
Information We Collect When you submit our contact form, we collect: first and last name, email address, phone number, company name or machine location, and your message or inquiry.
How We Use Your Information We use your information solely to respond to your inquiry or complaint, send you an automated SMS response, log your inquiry for internal service tracking, and follow up on unresolved issues. We do not use your information for marketing or any purpose unrelated to your direct inquiry.
SMS Messaging By submitting your phone number through our contact form, you consent to receive one automated SMS response from Craveology regarding your specific inquiry. You will not be enrolled in any recurring text message program. Message and data rates may apply.
To stop receiving SMS messages, reply STOP to any text from us. For help, reply HELP or contact us at (210) 416-5560.
We do not share your phone number or SMS opt-in status with any third party for marketing purposes. Your information is shared only with Twilio Inc., our SMS delivery provider, solely to deliver your response message.
Data Sharing We do not sell, rent, or trade your personal information. We share your information only with Twilio to send your SMS response, or with law enforcement if required by law.
Data Security We take reasonable measures to protect your personal information. No method of internet transmission is completely secure and we cannot guarantee absolute security.
Data Retention We retain your information only as long as necessary to resolve your service request and maintain business records.
Your Rights Under Texas Law As a Texas resident you have the right to access, correct, or request deletion of your personal information. Contact us at the information below to exercise these rights.
Children's Privacy Our services are intended for adults and business contacts. We do not knowingly collect information from children under 13.
TERMS AND CONDITIONS — SMS MESSAGING
Program Description When you submit our contact form, you may receive one automated SMS response to your inquiry. This is a customer service program, not a marketing program.
Consent By providing your phone number and submitting our form, you consent to receive one SMS response from Craveology LLC. Consent is not required as a condition of any service.
Message Frequency One automated response per form submission.
Message and Data Rates Message and data rates may apply. Craveology LLC is not responsible for carrier charges.
Opt-Out Reply STOP to any message to opt out. You will receive one final confirmation and no further messages.
Help Reply HELP or contact us at (210) 416-5560 or brooks@craveology.co.
Limitation of Liability Craveology LLC is not liable for delays in SMS delivery or any carrier charges you incur.
Governing Law These terms are governed by the laws of the State of Texas.
Contact Us Craveology LLC 7550 W Interstate 10, Suite 800 San Antonio, TX 78229 (210) 416-5560 brooks@craveology.co craveology.co
